Hardcore Pawn

Rich gets furious at Ashley over interfering with a transaction involving a layaway and a credit, in which she gave a confusing solution to a problem that she made worse. Later, Rich gives instruction to the jewelry crew, infuriating Ashley, who runs that department.

Ashley hires a woman to work at the jewellery counter, without consulting with Seth or Les. Questions about Ashley's skills are put to the test after questionable transactions by the new hire are made known by staff.

Les noticed several items in the back room that have gone missing, leading him to suspect that one of his employees is a thief. Also, a man tries to pawn a Play Station 3, but his pawn became no good once he threatened Ashley. A woman to sell a laptop computer, thinking it was an iPad, but refused to believe that Ashley was a manager when she called for one.