Hardcore Pawn

A customer complained that he got a television instead of a TV stand when she redeemed her pawn, leading Les to blame Seth for not properly watching over the crew. Seth, however, contended that the merchandising system needs changing, but Les refuses to yield.

Les falls in love with a luxury watch and asks the store's watch expert for his opinion on its legitimacy. Will Les make a major profit or will his expert's advice cause him to make a big mistake?

When the security guards start spooking customers, Les sends them home to teach them a lesson. Yet when some angry customers make outrageous demands the Golds have to fend for themselves.